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Regarding 'Testimonials' from clients of a business. I'll, be honest, I rarely put much store in them. Testimonials are like references you put on your work CV - they're always gonna be positive and you're never gonna list referees that have an unfavourable word to say about you. However, an open forum where people can share their views, and the internet is the biggest we have, can be more illuminating and evenhanded. In my opinion, it's gratifying to know that people have been contacting the SEEN model agency to clarify aspects of the business. Nice to know that there are still some people in the world who are prepared to get off their arses, be proactive and put in the legwork to make sure they are managing their careers correctly, rather than putting together an online profile, gettings some shots done and then sitting back to wait for their big break. Seems to me that these people are the kind of intelligent, proactive, genuine, organised people that any agency would want to have on board. Consumers have the right to question the ethics and service delivery of any business they wish to deal with. Responding to consumer enquiries should not be a drama if all is well in the house I would have thought...... Tulipa.